Question 1

My LHR–JFK flight had a stopover. Which delay counts?

Accepted Answer

The arrival at your final ticketed destination. On a single booking, a short first-leg delay that makes you miss the connection counts as one journey.

Question 2

Does the return leg qualify too?

Accepted Answer

The outbound from LHR does. The return into the EU/UK qualifies when operated by an EU/UK carrier, and the free check applies this rule to your answers.

Question 3

Is the amount really fixed, even on a cheap fare?

Accepted Answer

When compensation is due, the bands are fixed by distance, not ticket price: up to €600 per passenger on this route, whether you paid €89 or €2,000. A 50% reduction can apply on some reroutings.

Question 4

How long does a claim on this route take?

Accepted Answer

Timelines vary by airline. If court proceedings are needed, it can take longer; any court costs are ours, win or lose.

London → New York delayed or cancelled?

Airlines flying LHR–JFK

LHR–JFK claims: common questions

London → New York delayed or cancelled?

Airlines flying LHR–JFK

LHR–JFK claims: common questions

My LHR–JFK flight had a stopover. Which delay counts?+

Does the return leg qualify too?+

Is the amount really fixed, even on a cheap fare?+

How long does a claim on this route take?+